Currently, we only offer online within Egypt, UAE, KSA.

Once we receive your order, the standard delivery time is usually 2 to 5 business days. Delivery dates might be affected during public holidays. Free shipping will be provided for orders above 1700EGP

You can track the shipment progress of your order with the tracking information that was provided in the shipping confirmation email. By clicking on the tracking number, you will be redirected to the respective carrier tracking page to view the status of your delivery.

The carrier tracking page is updated regularly. If you do not see any movement within 2 business days, please contact our Customer Service team, indicating your order number. We will work with our delivery partner to locate your order.

You should first have a look at the delivery location details on the tracking provided in your shipping confirmation email or on your PUMA account. It is possible that you provided another delivery address. If this is not the case, please reach out to our Customer Service team, indicating your order number. We will work with our delivery partner to locate your order.

If you would like to return an item, please follow the steps below:

• Contact us through WhatsApp. The WhatsApp icon appears at right corner.
• Provide the following details: Your order number A photo of the item you wish to return
• A customer care representative will review and process your request.
• Please ensure that the original purchase invoice is included with the returned package.
• A courier will contact you within 5–7 working days to collect the returned item.
• Once received, the item will be inspected for eligibility, and your refund will be processed accordingly.

You have 14 days from the date your order is delivered to submit a return or refund request. Returns requested after 14 days cannot be accepted, in accordance with the Consumer Protection Law.

Returns may be refused in the following cases:

• The return request is submitted after 14 days from the delivery date.
• The product has been used, damaged, or is not in the same condition as when delivered.
• Missing components such as price tags, labels, original packaging, or accessories.
• Items listed in our Special Condition Returnable List.

Currently, we accept debit cards, credit cards, and cash on delivery.

Here's where you can find your order number:

• Order history in your account
• Order and Shipping confirmation emails

Once you have confirmed your purchase, it is no longer possible to modify your order.

You are wondering whether you can cancel an order? You can cancel your order by reaching out to our Customer Service team and providing your order number.

Create your account in 3 easy steps:

• Go to the quicklink icon on the upper right corner and click on "register here".
• Fill in the required fields and click on "create account".
• Congratulations! You can now access your new account.
Or you can login using your Google Account

Do you want to change your personal data on your account?

• Go to the quicklink icon in the upper right corner and click on "Login"
• Edit/change your information under "Account Information."
• Save the changes.

• Go to the quick link icon in the upper right corner and click on "Login."
• Select "edit address" under the "Address' area.
• You will be able to edit/change the information of your address.
• Save the changes.

Need Assistance?
If you have any further questions, please feel free to contact us via phone/whatsapp: 01066717197